Shipping and Return
Shipping Policy
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1. Shipping Timeframes
We aim to process and dispatch orders within 1-2 business days. Delivery times vary depending on your location:
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Standard Delivery: 3-5 business days
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Express Delivery: 1-2 business days (available at checkout)
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2. Shipping Costs
Shipping costs are calculated based on the delivery method and your location. We offer free standard delivery on orders over [insert amount]. Express delivery options are available for an additional fee.
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3. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier’s website.
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4. Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team as soon as possible. We’ll work with you to resolve any issues promptly.
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5. International Shipping
Currently, we only ship within the UK. We are working on expanding our international shipping options and will provide updates on availability as they become available.
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Return Policy
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1. Returns and Exchanges
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging.
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2. How to Initiate a Return
To return an item, please contact our customer service team through the Contact Us page to obtain a return authorization. Once approved, you will receive instructions on how to return your item.
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3. Return Shipping Costs
Unless the return is due to an error on our part (e.g., incorrect or damaged item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
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4. Refund Process
Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
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5. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Personalized or custom-made products
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Perishable goods
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Products marked as final sale
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6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with details and photographs of the issue. We will arrange for a replacement or refund as appropriate.
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7. Changes to Policy
We may update our shipping and return policies from time to time. Any changes will be posted on our website, so please check back periodically for the most current information.